Refund & Exchange Policy
Refunds and exchanges are available for tickets for concerts.
Get a full refund on tickets for participating venues and teams if you change your mind within 72 hours of purchase. Call 214-320-5949.
Don't suffer from seat envy. If you see seats you prefer that are the same price or higher for your event, call 1-800-580-2697 to exchange the ones you have and just pay the difference, if any. Tickets bought at a Lake Country Jubilee retail location must be exchanged at the same location. One exchange per person, per event.
We can't refund or exchange tickets for events that are less than 7 days away, and we can't refund or exchange resale ticket purchases.
Refunds for Canceled Events
We'll contact you and issue a refund automatically, including all fees. Please return tickets bought at a retail location to the same location.
Refunds for Rescheduled Events
We'll contact you with the new date and time ASAP. Can't make it? Refunds are up to the artist, team, venue, or promoter - but we'll do everything we can to help. Contact us!